We want you to love your furniture. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund of the product price.
Refunds are processed within 5-7 business days of receiving and inspecting the returned item. The refund will be issued to your original payment method. You will receive an email confirmation once the refund has been processed.
If your item arrives damaged or defective, contact us within 48 hours of delivery. We will arrange for a replacement or full refund at no cost to you, including return shipping if needed. Please include photos of the damage in your initial contact to help us process your claim quickly.
If you'd like to exchange an item for a different size, color, or product, please follow the return process for your original item and place a new order for the desired product. This ensures the fastest processing and delivery of your new item.
Orders can be cancelled free of charge within 24 hours of placement. After 24 hours, the order may have already been processed for shipment and cannot be cancelled. In this case, you will need to follow the standard return process once the item is delivered.
For any questions about returns or refunds, please contact us at info@galleriafurnitureoutlet.com or +1 (704) 979-6281. We're here to help make the return process as smooth as possible.